One WhatsApp number. Entire team.
Give sales and support a shared inbox with assignment, tags, full timelines, and context from campaigns and bots — on one official business number.
What is a WhatsApp team inbox?
A team inbox lets multiple agents reply from the same verified WhatsApp Business number without sharing one phone. CampaignHQ shows every conversation, contact detail, and prior campaign touch in one view.
Agents can collaborate internally, apply tags, and close loops while bots handle repetitive queries upstream.
Shared number
One WABA number for the whole organization.
Full history
Campaigns, bots, and human replies on one timeline.
Faster replies
Assign and respond without losing context.
Single-phone chaos vs shared team inbox
Growing teams outgrow one mobile device quickly. CampaignHQ scales support without losing the personal WhatsApp channel.
Single device
One phone, many agents
- No visibility into who replied
- Context lost between shifts
- Can't measure response times
- Risk of conflicting replies
CampaignHQ
Collaborative inbox
- Multi-agent on one API number
- Assignment and ownership per chat
- Tags and contact attributes inline
- Metrics on response and resolution
- Multi-agent
- Shared history
- Tags & filters
- Bot handoff
- 24/7 coverage
From zero to live
Set up your team inbox in four steps
No developers required. Connect your channels, configure in CampaignHQ, and go live with measurable customer journeys.
Step 01
Connect your number
Add agents and permissions for your WhatsApp inbox.
Step 02
Configure routing
Set assignment rules and team queues.
Step 03
Handle conversations
Reply with full customer context and internal notes.
Step 04
Measure response times
Track resolution and agent workload in analytics.
Collaboration
Work together without collisions
See who's assigned, leave internal notes, and maintain one voice to the customer.
- Assign chats manually or automatically
- Filter open, pending, and closed
- Contact profile beside every thread
- Search by name, tag, or phone
Context
Every touchpoint in one thread
Agents see broadcasts received, bot steps completed, and prior orders before replying.
- Timeline of campaigns and automations
- Custom attributes editable inline
- Quick replies for common answers
- Escalation from chatbot flows
Teams that live in the inbox
Sales follow-up
Respond to hot leads from bots or ads instantly.
“I want pricing for 20 seats — can we talk today?”
Support tickets
Resolve order, billing, and account issues.
“My invoice looks wrong for last month.”
Success & onboarding
Guide new customers through setup.
“How do I connect my Shopify store?”
See team inbox in action with your use case.
Book a DemoOne Number Entire Team.
Multi-agent on one WhatsApp number
Your whole team shares a single verified number
Smart routing & auto-assign
Conversations reach the right person instantly
Full contact history & timeline
Every message, order, and interaction in one place
Tags, attributes & filters
Organize contacts your way with custom data
Frequently asked questions
Common questions about team inbox on CampaignHQ.
Yes. CampaignHQ supports multi-agent access on a single verified WhatsApp Business API number.
Yes. Bot and human messages appear on the same contact timeline.
Yes. Use manual assignment or routing rules to distribute chats.
Pricing
WhatsApp + email plans that scale with your volume
Combo plans include your platform, contacts, and email sending credits. WhatsApp message usage is billed separately based on how much you send. Compare WhatsApp and combo tiers.
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Still sending single-channel campaigns?
Your customers are on WhatsApp. It's time to build high-converting conversations where they already hang out.
30-minute walkthrough · no commitment