One WhatsApp number. Entire team.
Give sales and support a shared inbox with assignment, tags, full timelines, and context from campaigns and bots, on one official business number.
Mobile app for your WhatsApp team inbox
Download on the App Store or Google Play
- AM
Ananya M.2m
Love the blue dress! What sizes…
Riya2 - KS
Karan S.8m
Can I change my delivery address?
Amit - RT
Rohan T.12m
Do you ship to Pune by Friday?
Sales1 - DF
Diana F.15m
Thanks, order confirmed! 🎉
Bot
New chats auto-assign to the right agent.
Faster resolutions
2m
Avg first reply
94%
Resolved same day
Assigned to Riya
Ananya M. · routed in 2s
What is a WhatsApp team inbox?
A team inbox lets multiple agents reply from the same verified WhatsApp Business number without sharing one phone. CampaignHQ shows every conversation, contact detail, and prior campaign touch in one view.
Agents can collaborate internally, apply tags, and close loops while bots handle repetitive queries upstream.
Shared number
One WABA number for the whole organization.
Full history
Campaigns, bots, and human replies on one timeline.
Faster replies
Assign and respond without losing context.
Forced choice vs phone + team inbox
With Meta coexistence, reply 1:1 from the WhatsApp Business app while your team scales on CampaignHQ — same number, synced timeline.
The old trade-off
API or app — not both
- Had to give up the mobile Business app for API
- Owners stopped replying from their phone
- Team inbox meant abandoning the app workflow
- Context split between phone and dashboard
CampaignHQ + coexistence
Phone and team inbox together
- Keep the WhatsApp Business app on your phone
- Multi-agent inbox on the same API number
- App-sent replies appear in the shared timeline
- Assignment, tags, and metrics for the whole team
- Multi-agent
- Shared history
- Tags & filters
- Bot handoff
- 24/7 coverage
From zero to live
Set up your team inbox in four steps
No developers required. Connect your channels, configure in CampaignHQ, and go live with measurable customer journeys.
Connect your number
Add agents and permissions for your WhatsApp inbox.
Configure routing
Set assignment rules and team queues.
Handle conversations
Reply with full customer context and internal notes.
Measure response times
Track resolution and agent workload in analytics.
Collaboration
Work together without collisions
See who's assigned, leave internal notes, and maintain one voice to the customer.
- Assign chats manually or automatically
- Filter open, pending, and closed
- Contact profile beside every thread
- Search by name, tag, or phone
- Riya
Rahul S.
I need help with my order
- Assign ▾
Priya M.
What's your return policy?
- Amit
+91 98765 43210
I didn't receive my invoice
- New order chats → Sales
- Billing keywords → Support
- Overflow → round robin
Agent workload
- Riya4
- Amit3
- Sana2
Balanced across the team. No collisions.
Context
Every touchpoint in one thread
Agents see broadcasts received, bot steps completed, and prior orders before replying.
- Timeline of campaigns and automations
- Custom attributes editable inline
- Quick replies for common answers
- Escalation from chatbot flows
Priya Sharma
+91 98765 43210
Timeline
- 2h ago
Cart Recovery broadcast
Delivered · opened in 4m
- 5h ago
Chatbot · size guide
Bot resolved the question
- 1d ago
Order #9281 placed
₹2,499 · via checkout link
“Hi Priya! Your order #9281 from yesterday ships today.”
Agent sees the full thread before typing.
Escalated from bot
Human takes over with full history
Teams that live in the inbox
Sales follow-up
Respond to hot leads from bots or ads instantly.
“I want pricing for 20 seats. Can we talk today?”
Support tickets
Resolve order, billing, and account issues.
“My invoice looks wrong for last month.”
Success & onboarding
Guide new customers through setup.
“How do I connect my Shopify store?”
Frequently asked questions
Common questions about team inbox on CampaignHQ.
Still have questions?
Yes. With Meta WhatsApp coexistence, you keep the Business app on your phone and use CampaignHQ for shared inbox, broadcasts, and automation on the same number. App-sent messages sync to the CampaignHQ timeline.
Yes. When WhatsApp voice calling is enabled on your number, customers can call from your business chat. Agents handle calls with the same conversation context as messages in the team inbox.
Yes. CampaignHQ supports multi-agent access on a single verified WhatsApp Business API number.
Yes. Bot and human messages appear on the same contact timeline.
Yes. Use manual assignment or routing rules to distribute chats.
Yes. Download the CampaignHQ app on the App Store (iPhone) or Google Play (Android) to manage your shared WhatsApp team inbox on mobile. Visit campaignhq.co/mobile-app for details.
Pricing
WhatsApp + email plans that scale with your volume
Combo plans include your platform, contacts, and email sending credits. WhatsApp message usage is billed separately based on how much you send. Compare WhatsApp and combo tiers.
More WhatsApp capabilities
Get started
WhatsApp coexistence
Keep your WhatsApp Business app and connect the same number to the API, no new number, no lost chat history.
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Manage your WhatsApp team inbox on mobile