Frequently asked questions

CampaignHQ is a customer engagement platform for teams that want WhatsApp, email, SMS, and journeys in one stack—with shared audiences, templates, and automation instead of separate siloed tools.

WhatsApp Business Platform (marketing and conversational messaging), email, and SMS. Full Engagement Platform plans combine these channels with unified contacts and cross-channel journeys.

Growing brands and ops-heavy teams that started WhatsApp-first and now need email and SMS, or teams replacing fragmented inbox + ESP + SMS stacks with one orchestrated surface.

Yes. WhatsApp messaging runs through the official WhatsApp Business Platform. You connect your Meta Business Portfolio and WhatsApp Business Account (WABA); CampaignHQ orchestrates campaigns, templates, and reporting on top.

Yes. Most teams import contacts and templates, reconnect channels, and parallel-run sends during cutover. Talk to us about your current vendor and timeline—we’ll recommend a practical migration sequence.

Every workspace includes documentation and standard onboarding resources. For a guided rollout, book a demo or contact support. Paid Priority Onboarding is available if you want hands-on launch support.

Marketing WhatsApp messages use Meta's WhatsApp Cloud API rate plus a CampaignHQ platform fee. Your total per message is those two parts together—the CampaignHQ fee is lower on higher tiers. Utility, authentication, and service-window messages bill at Meta's published rate only (no CampaignHQ fee).

Annual plans bill 10× the monthly price — effectively two months free. Switch between monthly and annual any time; we prorate the change.

Each tier includes monthly email credits equal to your platform contact capacity (Starter 25K, Growth 100K, Custom 500K). Sends beyond that bill at Extra Email Pack rates (₹500 or $10 per 10,000 emails via SES). SMS is usage-based at AWS pass-through (varies by destination).

Yes. Upgrade any time. Your contacts, templates, conversation history, and team setup carry over seamlessly.

Yes. CampaignHQ is built for your AWS footprint — connect your own SES, SNS, and related services where supported, or let us run them inside our managed deployment.

All plans include standard onboarding resources and documentation. Priority Onboarding is available as a paid add-on for teams that want a hands-on launch sprint with a CampaignHQ specialist.

No long-term lock-ins. Scale monthly or annually as you grow, and add or remove add-ons any month.

WhatsApp marketing is usage-based from the first send: Meta rate plus CampaignHQ fee by tier. Full Suite email includes monthly credits equal to your contact capacity; volume beyond that uses Extra Email Pack pricing. SMS is usage-based from the first send at AWS pass-through. Tiers also differ by platform limits, automation depth, and WhatsApp pricing.