Frequently Asked Questions

Frequently Asked Questions

Frequently Asked

Questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

Can’t find the answer you’re looking for?

Reach out to our customer

support team.

What is CampaignHQ?

CampaignHQ is a customer engagement and growth platform that helps businesses manage their entire customer journey — from first inquiry to repeat purchase — across Email, WhatsApp, and SMS. With CampaignHQ, you can run campaigns, automate follow-ups, manage customer data, and track performance — all from one unified platform. Instead of juggling separate tools for messaging, CRM, and automation, you get a connected system designed to drive consistent revenue and long-term customer retention.

What features does CampaignHQ offer?

CampaignHQ offers essential features to streamline your marketing, including email campaigns, WhatsApp broadcasts with template management, and unified contact management. It also supports automation flows, AI-powered WhatsApp chatbots, real-time analytics, and a smart inbox for replies. With easy domain and sender setup, CampaignHQ makes campaign management simple and efficient.

Is CampaignHQ easy to use?

Absolutely! CampaignHQ is designed with a clean, intuitive interface that simplifies campaign creation, automation, and reporting. Even non-technical users can quickly set up and manage effective campaigns in just a few clicks.

How much does CampaignHQ cost?

CampaignHQ offers flexible pricing plans tailored to startups, SMBs, and enterprises.

Can I integrate CampaignHQ with other tools?

Yes, CampaignHQ supports integrations with a wide range of third-party tools and platforms, including CRM systems, e-commerce platforms, and social media channels, allowing for a seamless marketing experience across all your business tools.

Can I manage WhatsApp templates from CampaignHQ?

Yes, you can. CampaignHQ lets you create, manage, and use your WhatsApp message templates directly from the platform. You can also sync approved templates from your WhatsApp Cloud API account and use them in campaigns, automations, and workflows without leaving CampaignHQ.

Do I need AWS to use CampaignHQ for WhatsApp?

CampaignHQ offer both official Meta Business apis and AWS BSP apis for better flexibility and different use cases

How is this different from using Meta directly?

With CampaignHQ, you don’t need to log into Meta or manually manage templates or broadcasts. Everything—from approval to automation—happens in one place, built for scale and growth.

How do I connect my WhatsApp API to CampaignHQ?

It's a 5-minute click through setup via official Meta business apis.

What kind of businesses use CampaignHQ?

Teams in EdTech (student engagement), Travel (itinerary updates, booking alerts), and E-commerce (order tracking, product offers) love using CampaignHQ for real-time Email and WhatsApp automation.

Can I use CampaignHQ for both email and WhatsApp?

Yes! While this page focuses on WhatsApp, CHQ also supports email via AWS SES, offering unified campaigns, contact management, and reporting.

Do you support chatbots and automation?

Yes. You can build multi-step automation journeys and use AI-powered chatbots for lead capture, support, and engagement.

Is CampaignHQ compliant with WhatsApp policies?

Absolutely. We work on top of official WhatsApp Business API providers and ensure all messaging flows stay policy-compliant.

Do I need to move away from SES or WhatsApp API?

No. CampaignHQ uses your existing AWS credentials and services.

Will CampaignHQ store our messages or contacts?

No. We only provide the UI and logic layer; messages are routed through your SES and WhatsApp setups.

Do we need to set up anything on Meta Business Suite?

You will have to create a meta account rest Templates and messaging can be managed directly through CampaignHQ once WhatsApp API is connected.

Do I pay per message?

No. You use your own AWS infra or ours (if managed). You pay AWS for delivery and us for software.

Can I keep using my SES & WhatsApp BSP?

Yes. We integrate with your existing setup or manage it for you.

Is this only for developers?

Nope. Once connected, anyone can run campaigns without code.

Free trial?

Yes — up to 1,000 contacts and 1 automation flow, free forever.

Can I switch plans anytime?

Yes — upgrade, downgrade, or cancel with no lock-in.