Smarter COD journeys from order to delivery
Confirm orders, verify addresses, and notify customers on WhatsApp before dispatch, for fewer cancellations and lower return-to-origin rates.
StyleCraft
WhatsApp · COD confirmation
Confirm your COD order #4821
2 items · ₹2,499 · pay on delivery
12 MG Road, Bengaluru 560001
92%
COD orders confirmed before dispatch
↓ 24% RTO this month
- Confirmed1,840
- Pending reply320
- Cancelled early140
Order confirmed
#4821 · ready to dispatch
What are COD flows on CampaignHQ?
COD flows automate WhatsApp conversations after a cash-on-delivery order: confirm intent, verify address details, and send dispatch updates before packages leave the warehouse.
Built for high-volume Shopify brands in India and similar markets where COD is a large share of orders.
Order confirmation
Ask buyers to confirm or cancel before you ship.
Address verify
Collect corrections when details look incomplete.
RTO reduction
Flag risky orders for manual review.
Manual COD calls vs WhatsApp automation
Phone tag does not scale. Automated WhatsApp flows reach buyers where they already respond.
Manual ops
Calling every COD order
- Team bandwidth limits throughput
- Inconsistent scripts
- Slow address fixes
- High RTO on bad numbers
CampaignHQ
WhatsApp COD playbooks
- Instant order confirmation bots
- Structured address collection
- Dispatch notifications
- Risk scoring for manual review
- COD confirm
- Address verify
- Dispatch updates
- RTO playbooks
- Shopify sync
From zero to live
Launch COD automation in four steps
No developers required. Connect your channels, configure in CampaignHQ, and go live with measurable customer journeys.
- COD orders sync
- App installed
- COD orders only
- Live from checkout
Store connectedConnect Shopify
Sync new COD orders into CampaignHQ.
- Confirm bot
- Reply YES to ship
- Reply NO to cancel
- 6 hour window
Before packingConfigure COD bot
Set confirm/cancel prompts and timeouts.
- Address check
- House number
- Landmark
- PIN confirmed
DeliverableVerify addresses
Collect landmarks and corrections in-chat.
- RTO watch
- Confirmed · 92%
- RTO down 24%
- Risky orders flagged
MonitoredMonitor RTO
Review non-responders and high-risk orders.
Confirmation
Confirm before you pack
Send WhatsApp messages asking customers to confirm or cancel COD orders within a defined window.
- One-tap confirm/cancel
- Auto-cancel unconfirmed orders
- Agent escalation path
- Order value in message
Then, based on the reply
Replied YES
Send to fulfillment
Replied NO
Cancel order in Shopify
No reply in 6 hrs
Hold + flag for review
Before packing
- Confirmed1,840
- Pending320
- Cancelled140
140 packages never got packed.
Order #4830 cancelled
Synced back to Shopify automatically
Verification
Fix addresses before dispatch
When pin codes or landmarks look wrong, collect corrected details without phone calls.
- Structured address prompts
- Landmark collection
- Incomplete address flags
- Update sync to fulfillment
From checkout
MG Road, Bengaluru
No house number or landmark
Asked on WhatsApp
12B, MG Road, Opp. Trinity Metro, Bengaluru 560001
Deliverable address confirmed
- Shopify order updated
- Courier label reprinted
- Ops notified
No phone calls needed.
Failed deliveries
-31%
Since address checks went live
COD scenarios brands automate
Pre-ship confirm
Reduce fake COD orders.
“Confirm your COD order #4821. Reply YES to ship or NO to cancel.”
Address fix
Collect missing apartment or landmark.
“Please share your nearest landmark so delivery can find you.”
Out for delivery
Cut failed attempts.
“Your order is out for delivery today, keep your phone handy.”
Frequently asked questions
Common questions about cod flows on CampaignHQ.
Still have questions?
Yes. Flows are designed for high-volume COD Shopify stores, especially in India.
Yes. Configure confirm/cancel paths before fulfillment.
Teams use confirmation and address verification to flag risky orders before dispatch.
Yes. New COD orders can trigger flows automatically via Shopify sync.
Pricing
Shopify automation on WhatsApp + email plans
Connect your store on Growth or higher tiers. Cart recovery and COD flows run on the same contact database as your broadcasts and inbox. View plan tiers.
Start building customer journeys that actually convert.
Unify WhatsApp and email in one platform, built for teams that care about retention, not just sends.
15-minute walkthrough · no commitment
7-day free trial · no credit card required
Manage your WhatsApp team inbox on mobile
