Shopify messaging features
Purpose-built journeys for D2C brands on Shopify — from cart recovery to COD confirmation and delivery updates.
Shopify
Commerce flows that convert
Connect your store once, then automate the journeys that matter most for revenue and deliverability.
Frequently asked questions
Common questions about CampaignHQ for Shopify — cart recovery, COD confirmation, sync, and Shopify Plus support.
Still have questions?
Native Shopify integration syncs customers, orders, products, and events in real time. Triggers like cart abandoned, order placed, fulfilled, refunded, and review-requested are wired up out of the box, ready to use in WhatsApp, email, and SMS journeys.
Yes. Trigger a WhatsApp utility template within an hour of cart abandonment with the items, total, and a one-click checkout link. Follow up with email at 4 hours and SMS at 24 hours, all from one journey. Recovery rates typically lift 20–40% over email-only flows.
Yes. Send a WhatsApp utility template with Yes/No quick-reply buttons asking the buyer to confirm the cash-on-delivery order. The response updates Shopify automatically and triggers an SMS fallback for non-responders. RTO (return-to-origin) typically drops 30–50% with COD confirmation in place.
Yes. Customers, orders, line items, payment status, fulfillment, and refund events sync in real time. Use them in segments (high-value, repeat, lapsed) and journeys without writing custom integrations.
Yes. CampaignHQ supports Shopify Plus stores including multi-store, multi-currency, and B2B catalogs. High-volume stores can also connect their own Amazon SES for email and use customer-owned WhatsApp Business Account billing.
Yes. CampaignHQ combines what Klaviyo does for email and what Wati does for WhatsApp into one Shopify-native workflow — with India-ready COD confirmation, INR pricing from ₹1,999/month, and DLT-compliant SMS. Pick CampaignHQ if you need WhatsApp depth alongside email automation.
Start building customer journeys that actually convert.
Unify WhatsApp and email in one platform — built for teams that care about retention, not just sends.
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