WhatsApp Forms that customers actually complete
WhatsApp Flows are Meta’s native in-chat forms: multi-screen layouts with fields, dropdowns, and buttons that open inside the chat. Collect leads, quotes, and sign-ups without a single redirect.
What are WhatsApp Flows?
WhatsApp Flows are structured forms published through the WhatsApp Business API. Customers tap a Flow button in your message and complete screens of inputs — name, phone, preferences, uploads — all without leaving WhatsApp. Meta built Flows for rich, form-like interactions in business messaging — not for free-text chatbots and not for multi-day automation sequences.
CampaignHQ helps you design Flow screens, send them via templates or campaigns, receive submissions on contact profiles, and trigger follow-ups — broadcasts, automations, or agent handoff — when someone finishes the form.
Native in-chat forms
Multi-screen forms with validation — the official Flow experience.
Higher mobile completion
No browser tab, no login page, no broken mobile layouts.
CRM-ready responses
Answers land on the contact record for sales and support.
Website forms vs WhatsApp Flows
Flows are for structured data capture in-chat. Chatbots handle open-ended replies; automations send timed message sequences.
Website or Google Forms
Send a link, hope they return
- High drop-off when users leave WhatsApp
- Hard to match responses to the right chat thread
- Slow loads and poor UX on mobile data
- Extra compliance steps for external sites
CampaignHQ + Meta Flows
Forms inside the conversation
- Screens, fields, and CTAs defined in Flow JSON
- Submissions tied to WhatsApp contacts automatically
- Send from broadcasts, templates, or post-reply triggers
- Pair with chatbots or journeys after submit — not instead of them
- In-chat forms
- Multi-screen
- No redirects
- Template-ready
- Response sync
From zero to live
Launch a WhatsApp Form (Flow) in four steps
No developers required. Connect your channels, configure in CampaignHQ, and go live with measurable customer journeys.
Step 01
Build your form screens
Lay out screens with text fields, dropdowns, date pickers, and CTA buttons — Meta’s structured Flow format, not a chatbot script.
Step 02
Send as a Flow message
Attach the form to an approved template or Flow-enabled message so customers open it inside WhatsApp.
Step 03
Test before you publish
Preview screens and submit test responses from sandbox numbers.
Step 04
Collect responses in CampaignHQ
Map submissions to contact profiles, tags, and follow-up broadcasts or automations.
Form builder
Design screens customers fill in-chat
Build the same structured experiences Meta documents for lead gen, quotes, and bookings — text inputs, selections, calendars, and navigation between screens.
- Multiple screens with next/back and submit actions
- Field types for capture, choice, and validation
- Preview how the form renders on mobile
- Reuse patterns for loans, insurance, RSVP, and feedback
Responses
Every answer on the right contact
When someone completes a Flow, responses sync to CampaignHQ so your team can segment, assign, and follow up without exporting spreadsheets.
- Map fields to contact attributes and tags
- Notify sales or support on high-intent submits
- Trigger automations after form completion
- Measure completion and drop-off per screen
Popular Flow (form) use cases
Lead capture
Collect name, email, city, and product interest before a sales call.
“Tell us your budget and preferred move-in date.”
Quotes & applications
Insurance, lending, or service quotes with guided fields per screen.
“Choose coverage level and see a tailored estimate.”
Purchase intent
Let shoppers pick products or services they want followed up on.
“Select categories you’re interested in this season.”
Bookings & RSVP
Date, time, and preference capture for demos, visits, or events.
“Pick a slot for your store visit on Saturday.”
Surveys & feedback
Short CSAT or NPS forms with scored inputs — no external survey link.
“Rate your delivery 1–5 and leave an optional comment.”
See whatsapp flows (forms) in action with your use case.
Book a DemoIn-Chat Forms. No Website Required.
Multi-screen forms inside WhatsApp
Official Meta Flows — fields, dropdowns, and submit on mobile
Lead gen, quotes, bookings & surveys
Patterns Meta recommends for financial services, retail, and events
Responses synced to contacts
Every submission attached to the right WhatsApp profile
Follow up with broadcasts or automations
Tag completers and continue the journey after they submit
Frequently asked questions
Common questions about whatsapp flows (forms) on CampaignHQ.
No. Chatbots are conversational automations that reply to messages. Flows are Meta’s fixed multi-screen forms opened from a Flow button — better when you need reliable fields and validation, not open-ended chat.
No. Automations send timed or triggered message sequences. A Flow is a single structured form experience inside one chat session. You can start an automation after someone submits a Flow.
Meta supports use cases like lead generation, insurance quotes, loan applications, purchase-intent capture, and personalized offers — any scenario where structured in-chat data collection beats a web form.
No. The entire form runs inside WhatsApp. That is the main reason completion rates beat external form links on mobile.
Typically through an approved template or campaign message that includes a Flow action. CampaignHQ connects sending, response handling, and follow-up in one place.
Pricing
WhatsApp + email plans that scale with your volume
Combo plans include your platform, contacts, and email sending credits. WhatsApp message usage is billed separately based on how much you send. Compare WhatsApp and combo tiers.
More WhatsApp capabilities
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Template manager
Build templates, track Meta approval, and deploy in campaigns and automations.
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One WhatsApp number for your whole team with shared history and faster handoffs.
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